Review the implementation map.

What it includes

• Sticky top bar with brand identity plus live theme, plan, AI, and team status pills.
• Three visual themes with local persistence: Classic, Black, and Henry.
• Hero query chips, quick jump links, workspace pulse, and usage metric cards.
• Guest-safe landing state plus authenticated workspace mode with account controls.
• Client-side persistence for auth token and theme selection through local storage.
• Error banner path when the API is unavailable so the app fails loudly instead of silently.

Routes and surfaces

What it includes

• Offline TF-IDF retrieval across 1,824 local SAP troubleshooting answers and 12 module packs.
• Mode-aware search with offline, online, and hybrid request modes, plus provider-aware reasoning metadata.
• Merged result stack that can blend offline articles, custom articles, ingested enterprise content, saved cases, and reusable solutions.
• Reference hub plus dedicated offline T-code, table, SAP message, config-path, and key-field search views.
• Transport impact and import-sequence analyzer for STMS, SE09, and SE10 style support triage.
• Authorization troubleshooting cockpit that guides SU53, STAUTHTRACE, ST01, PFCG, catalog, and backend checks.
• IDoc and interface recovery cockpit for WE02, WE05, BD87, SM58, and qRFC troubleshooting with safe reprocessing guidance.
• OSS Note and KBA recommender that turns symptoms, release, and component clues into tighter search strings.
• Master-data dependency validator for plant, company code, sales area, purchasing org, and partner or material chains.
• Job, output, and spool operations assistant for SM37, SP01, print, email, form, and downstream output issues.
• RCA assistant that produces suspected causes, evidence checklists, control points, and a support narrative.
• Guided troubleshooting flow plus an interactive yes/no wizard session that stores answers over time.
• Screenshot triage that uses AI vision when configured and falls back to filename plus metadata hints when it is not.
• Recommended test steps, escalation path guidance, impacted-module summaries, and local recent-search history for offline reference work.

Routes and surfaces

What it includes

• Save issue matches as cases directly from the dashboard.
• Case lifecycle management with status, assignee, notes, resolution summary, comments, and recent activity.
• Resolution feedback on cases, including auto-promotion into draft solution candidates.
• Reusable solution library for organization-specific fixes and repeatable playbooks.
• Promotion of successful solution candidates into formal reusable solutions.
• Ten built-in document templates including RCA, functional spec, support note, test case, SOP, and KT document.
• Cutover, hypercare, and period-close cockpit for operational ownership, validation evidence, rollback gates, and repeat-incident clustering.
• Generated markdown documents saved into the runtime store and visible in the dashboard.

Routes and surfaces

What it includes

• Custom knowledge article publishing with root cause, business context, references, solution steps, and keywords.
• Enterprise text and file ingestion with chunking, previews, tags, and searchable runtime storage.
• Knowledge facet summaries for modules, process areas, error types, transactions, and integration topics.
• Document detail view for ingested knowledge with chunk excerpts.
• Learning sessions in quiz, flashcard, and mock-issue formats.
• Learning answer scoring, mastery progress tracking, and per-module learning analytics.
• Knowledge sync action that reloads the offline retriever and logs sync jobs.

Routes and surfaces

What it includes

• Registration, login, session-backed auth, and current-user bootstrap.
• Organization-scoped user listing and manager-created user provisioning.
• Team creation, membership management, and team-scoped access filtering.
• Seed expert directory with module specialties and response SLA hints.
• Escalation creation, lifecycle updates, assignments, comments, and activity history.
• User notifications for welcome, plans, team events, assignments, generated content, and sync completion.

Routes and surfaces

What it includes

• Plan catalog with free, standard, pro, ultimate, credits pack, module pack, and enterprise-style options.
• Active subscription materialization, credits consumption, and manager-level subscription administration.
• Simulated checkout and payment history endpoints for local testing.
• Analytics summary for searches, cases, documents, learning, escalations, knowledge gaps, time saved, and online/offline split.
• Team analytics for shared support activity and knowledge coverage gaps.
• Outbound integration configs for generic, Slack, and Teams webhook styles.
• Integration test delivery, echo endpoint, and delivery logs for downstream validation.

Routes and surfaces

What it includes

• OpenAI and OpenRouter compatibility hooks for reasoning, web search, file search, image understanding, and document extraction when configured.
• OpenAI vector-store upload path for ingested enterprise documents when OpenAI mode is active.
• Runtime persistence stored as JSON under knowledge/runtime for rapid MVP iteration.
• Workspace bootstrap endpoint that aggregates health, modules, analytics, content, teams, notifications, and subscription data into one payload.
• CORS-enabled FastAPI backend plus Next.js web frontend running as separate services.

Routes and surfaces